Privacy Policy

We collect and process the following categories of personal information:

1. Account Registration Information & Log-in Data

   We collect certain information during the account creation and login process, including your name, User ID, date of birth, mobile number, gender, IP address, device information, operating system information, vehicle information (optional) and location (collectively referred to as "Log-In Data"). Our Services are designed primarily for individuals who are 18 years of age or older, as per the Indian Majority Act, 1875. However, individuals below the age of 18 may access and use the SAFARR, provided they have obtained verifiable parental or legal guardian consent and comply with any age-related restrictions or guidelines set forth by the Platform.

   By accessing or using the SAFARR, you confirm that you either meet the age of majority or, if under 18, have the consent of your parent or legal guardian to enter into a binding agreement and use our Services in accordance with this policy.

   Transaction Information
   

   Details related to payments for premium features and in-app purchases, such as stickers and Miles packages.

2. Information we receive from other sources

   We may also be working closely with third parties (including, for example, business partners, sub-contractors in technical like AWS, Redis, etc, analytics providers like Mixpanel, Google Analytics, search information providers) and may receive information about you from such sources. Such data may be shared internally and combined with data collected on this Platform.

We process your data to provide and enhance your experience on the Platform. Specifically, your data will be utilized for the following purposes:

1. Account Management

• To facilitate the registration and creation of your account.
• To verify your identity and ensure secure access to your account.
• To manage and maintain your account, including enabling account recovery and user support.

2. Service Enhancement

• To personalize your user experience by tailoring content, features, and interactions to your preferences.
• To analyze usage trends and patterns for improving the Platform’s functionality and overall performance.
• To develop new features, tools, and functionalities that enhance your engagement with the Platform.

3. Marketing and Promotions

• To inform you about new features, updates, offers, and promotions that may be relevant to your interests.
• To deliver personalized advertising and promotional content within the Platform.
• To engage you with surveys, feedback opportunities, and loyalty programs.

4. Safety and Security

• To detect, investigate, and prevent fraudulent activities, unauthorized access, and other malicious actions.
• To monitor usage and content to ensure compliance with community guidelines and protect the safety of all users.
• To safeguard the integrity of the Platform and its technical infrastructure.

5. Legal Compliance

• To adhere to applicable legal, regulatory, or contractual obligations.
  • Digital Personal Data Protection Act, 2023 (DPDP Act) - Ensuring responsible handling of personal data and respecting privacy rights.
  • Information Technology (IT) Act, 2000 & IT Rules, 2021 - Complying with cybersecurity regulations, intermediary guidelines, and terms of use.
  • Protection of Children from Sexual Offences (POCSO) Act, 2012</strong> - Prohibiting the sharing, solicitation, or distribution of explicit content involving minors.
  • Indian Penal Code (IPC), 1860 - Adhering to legal provisions concerning cyberstalking, defamation, obscenity, and other offenses.
  • Consumer Protection Act, 2019 - Ensuring fair trade practices, preventing deceptive conduct, and safeguarding consumer rights.
  • Intellectual Property Laws - Respecting intellectual property rights, including:
  • Copyright Act, 1957 – Prohibiting unauthorized use, reproduction, or distribution of copyrighted content.
  • Trademarks Act, 1999 – Restricting unauthorized use of trademarks, trade names, and brand identities.
  • Patents Act, 1970 – Protecting inventions from unauthorized use or infringement.
  • Designs Act, 2000 – Preventing unauthorized copying or reproduction of registered industrial designs.
• To cooperate with law enforcement, regulatory authorities, or government agencies in response to lawful requests or investigations.
• To resolve disputes and enforce our Terms of Use and other policies.

By processing your data for these purposes, we aim to ensure a secure, engaging, and dynamic environment that meets your needs and complies with legal requirements.

We value your privacy and are committed to protecting your personal data. We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes. However, there are specific circumstances in which your data may be shared, as outlined below:

1. Service Providers

• Your data may be shared with trusted third-party vendors and service providers who assist us in operating the Platform.
• These service providers perform essential functions such as payment processing, data analytics, infrastructure hosting, and customer support.
• Any third-party vendors engaged by us are bound by confidentiality agreements and are authorized to use your data solely for the purposes specified by us.

2. Legal Obligations

• We may disclose your data when required to comply with applicable laws, legal processes, or government requests.
• This includes but are not limited to, situations where disclosure is necessary to:
  • Respond to subpoenas, court orders, or other legal processes.
  • Protect and defend the rights, property, or safety of our users, employees, or the public.
  • Investigate potential violations of our Terms of Use or other policies.

3. Business Transfers

• In the event of a merger, acquisition, reorganization, or sale of our assets, your data may be transferred to the acquiring entity or successor organization.
• In such cases, the new entity will continue to honor the commitments made in this Privacy Policy, or you will be notified of any significant changes to the handling of your data.

4. Other Circumstances

• We may share aggregated, anonymized data that cannot be used to identify you personally.
• This information may be used for research, marketing analysis, or improving the Platform’s functionality.

We ensure that any sharing of your personal data is conducted in a secure and controlled manner, with appropriate safeguards in place to protect your privacy.

We store your data securely on servers located in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023. Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, your data is securely deleted or anonymized, unless retention is mandated for legal or regulatory reasons.

We employ advanced technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are infallible. You are encouraged to safeguard your account credentials.

• Your data will be governed by the data protection laws and regulatory frameworks applicable in India, which may differ from the laws in your country of residence.
• We will handle your data in accordance with our Privacy Policy and take reasonable measures to ensure its security, regardless of your location.
• Your continued use of the Platform constitutes your agreement to this cross-border data transfer and the associated implications.

If you have any questions or concerns regarding the processing of your data while using the Platform from outside India, please contact us at connect@safarr.app.

This site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar on the bottom right-hand corner of the browser window. The URL address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated.